Credit Card Issuance Delay

If your credit card expires at the end of this month, you may be wondering why you haven't received your new card.

Due to a production issue at the facility where cards are created, there was a delay in shipping.

The cards have shipped and we anticipate most cardholders will receive theirs before the expiration date or very soon after.

If you're concerned about a potential gap in access to your card during this period, please contact us at 617-495-4460 or to see how we can help.

This problem has also impacted new cards and requests for replacement cards.

We recognize that this is disruptive, especially at this time of year, and we apologize for the inconvenience this caused.